Terms of Service

General

These terms and conditions apply to all purchase orders submitted to Flowers are my love language online shop on www.flowersaremylovelanguage.com covering all purchase agreements that a consumer enters into online with Flowers are my love language. These terms and conditions may be updated from time to time.

A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from Flowers are my love language to the email address you submitted with your order. If an item happens to run out of stock before the status has been correctly updated on the shop, Flowers are my love language will notify you of this by email. Flowers are my love language reserves the right to decline or rescind a purchase agreement if fraud or other actions similar to fraud, such as unlawful use of another person’s credit card, are suspected.

When making a purchase in our online store, you must be legally competent and a natural person aged 18 or over.

All prices include value-added tax, which in Finland is 25.5%, and 13,5% on books.

Marginal taxation applies to used goods.

Flowers are my love language sells used goods. All photographs are the property of the merchant and permission must be obtained to use them.

Payment

Payment is possible in the currencies set out in the online shop.

Flowers are my love language uses Paytrail payment services partner.

Flowers are my love language reserves the right to check the cardholder’s address, the card’s validity, and that your account has the capacity to be charged with the full amount. Flowers are my love language reserves the right to decline a purchase.

Delivery

Orders are primarily delivered via Posti Finland. Products are delivered to the customer at the delivery address specified in the order by the customer. It is also possible to pick up the ordered product from our storage by appointment.

Flowers are my love language delivers products worldwide. Processing time for products is 2 - 6 business days from the order.

We cover all shipping costs for orders over 240 euros to Finland and over 800 euros to abroad.

Shipping costs are charged according to Posti Finland's rates.

Packages returned as undeliverable

If a purchase sent to you is returned as undeliverable, we reserve the right to charge you a fee covering the entire cost of the shipping and processing. Non-collected packages are normally not covered by the right to return items as well as the returned order.

Shipping

Should you discover any damage to the package prior to opening it please report this to Flowers are my love language (flowesaremylovelanguage@gmail.com) and the postal agent where you collected the package, as soon as possible. Items that are damaged during transportation are replaced by Flowers are my love language free of charge. If you have already opened the package when you notice the damage, please follow the return, damage and claim instructions.

Returning a defective product

We inspect all products that arrive at our online store and report any deviations in the product description. If the product has been damaged during delivery or its condition does not match the product description, please contact us. All returns must always be agreed with the merchant in advance.

The complaint period is 14 days from the date of receipt of the product. The best way to contact us is by email at flowesaremylovelanguage@gmail.com. We will not reimburse any costs incurred for the return unless the return has been agreed with us in advance.

All orders are subject to a 7 day right of return for unopened packages in accordance with the Consumer Protection Act.

Damaged shipments

We pack the ordered products with care. Unfortunately, despite this, the shipment may be damaged during delivery. For this reason, it is a good idea to check the condition of the package and any damage to it upon receiving/picking up the shipment.

If the shipment has been damaged in transit, please report the damage to your post office/transport company immediately. Please also contact us so that we can arrange for a replacement product to be delivered.

Damaged products

You are asked to always examine your received products at the time of delivery and as soon as possible report any deviations from your order to us.

We ensure that all items are meticulously checked through our quality control procedures before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this is damaged or otherwise defective, we will replace your item with a new sample of the item in question, if a new one is available. If a new item is not available, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item was part of an order containing other purchased items, the cost of the original delivery will not be refunded. You are asked to always examine your received products at the time of delivery and as soon as possible report any deviations from your order to us.

Colours

We cannot guarantee that the colours on our online shop photos reflect the colours in reality. They can be reflected in different ways depending on for example your device screen and the computer settings.